Customers = Gold

Hello Team!

I just got back from the Future Masters meeting in Orlando Florid ! Wow, what a great event! Our team was extremely well represented by some very powerful ‘Future Masters’!! Marty and Sheryl Turner, Paul Birdsall, Betty Anderson, Curtis Evans, Bill and Sharon Campion, Vince Widger, Larry and Judy Wells were all in attendance! (A few others had scheduling conflicts and could not join us) The future of Shaklee is extremely bright and NOW is definitely the time to get after it!! Letís make sure we talk to new people everyday about the opportunity of Shaklee either through the business or the introduction of the products! Letís continue to set records throughout 2007! Look forward to seeing you all sometime soon!

Here is a great message from Jim Scheip. Thanks Jim, keep up the great work!

Cater to your initial customers shamelessly. Anything you can do for your initial customers, do it. It doesn’t even matter if you lose money on customers initially, you want their subsequent purchases. You want their 2nd, 3rd, 4th, 5th, 6th, order.

You want the word-of-mouth stream in addition to the revenue stream that they’re going to create. Give our customers proper incentives to engage in word-of-mouth. Give them a discount for bringing in a friend as a customer. Give a gift to both the referrer and the person referred. Cater to the referral chain with great detail. The real incentive is the customer talking highly about our product and personal service.

Ask your customers to do their friends a favor by recommending our products. Ask our customers to refer us.

When I was out gathering my 8 clients I asked them if their knee hurt. Some said yes other said no my neck. I said bummer, try some pain cream. It comes with a 100% money back guarantee.

Even if they don’t try it then, over time they will.

What have you done for your customers lately?

There is something you can do and they will talk about it to their friends.

Kevin Garvey just delivered some joint health complex and alfalfa to an elderly lady in Granville. Do you think GNC will ever try and match that kind of customer service? No way! Let’s blow our customers away with great customer service.

Jim


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